Me@Walmart
The Me@Walmart app is used by employees at Walmart stores to track, assign and complete various day to day tasks such as pricing, stocking, feature setting and more. In 2023, the app had over 1.5 million users.
OVERVIEW
The Me@Walmart experience required optimization for the apparel department to increase efficiency, reduce margin for error and cognitive load on associates. This involved making adjustments to specific task workflows such as pricing and managing items at locations in the store.
Optimization of repricing apparel items
The first ask was to make enhancements to the store initiated price change workflow. This includes setting a temporary price or clearance price. For apparel items, employees needed to scan each UPC within the item fineline. This meant individually scanning and inputting a new price for every size in every color for a specific item.
Since sizes need to be priced equally, using the item data to group them together eliminated the need for an associate to scan every size. Providing an optional step to select color variants saves an associate from having to repeat the process if multiple colors need to be repriced.
A prototype of the first proposed solution was taken to a physical Walmart store to conduct user testing with store associates. This highlighted some issues around clarity of which item was scanned or selected, visibility on location for specific colors, and eligibility to reprice. Changes were made in response to this feedback, ultimately creating a stronger solution that was more user friendly and accessible.
Final design
Design tested
Screens from the final reprice flow (clearance):
For handoff, detailed flows including error states were documented, including accessibility annotations. Screens for non-apparel items were also included, to show that changes made to improve the apparel experience would not negatively impact other departments.
Introducing the ability to move items from one location to another in a Walmart store
Rather than have to complete remove and add tasks, this allowed users to move the items with one action, to another location. By grouping item colors and sizes for apparel items, this greatly reduces the number of actions needed from an associate to complete the task.
To optimize the location page, a combination of cards and lists were used to group colors and sizes together, rather than displaying by individual UPC (where each size of every color were listed separately). Detailed size information is accessible on further interaction to reduce clutter on the location page. Individual item information pages continue to be accessible based on UPC.
Item actions were grouped in an “edit items” bottom sheet, to house move, add and remove options. To move items from one location to another, the associate simply selects the desired items, scans the new location and adds them to the digital sign for that location if applicable.
When adding an item to a location, all sizes are selected together after the first scan, reducing the effort required from an associate. They are also prompted to select similar items, if desired in case multiple colors need to be moved together.
These new adjustments in grouping for apparel items continues to reduce effort to select items, even in the remove flow. Previously, only one item could be removed at a time, but now that this task is isolated to a specific page, associates can select multiple items (sizes included) to remove simultaneously.
